Attending your buyers' inspections

Are you present at 100% of your inspections?

If not, you may be making some fellow REALTORS and Sellers angry and you could be asking for trouble.

Are you the type of  Selling Agent who leaves your buyer and the inspector alone in the property while you skip off to do other things?

Most agents would say, "Holy Dereliction of Duty, Batman!" (dereliction as in recklessness, negligence.)

It's so important to supervise this that some agents hire another licensed agent to attend for them when they can't be there. The vast majority of agents plan and schedule for these inspections and do whatever it requires to perform their jobs professionally and responsibly.  And not to mention - how did the buyers and inspector get in there? Did you share your code? There's a big fine for that.

Is there a state law against it? No. Does that make it okay? No. Is it a violation of the Code of Ethics? Hmmm... you might find it is once a co-op agent takes you to task on it.

Of course you shouldn't engage in conversations about the inspection details because that should stay only between the inspector and the buyers. But it doesn't mean you should disappear, either. Remember these people have been granted access to someone else's property - under your name.  

And no, I wouldn't try it "just this one time." That's sure to be the instance when the buyer's children destroy something ...or when the sellers come home to find unauthorized strangers roaming about their home... or someone gets injured...or when something is damaged or stolen ...or when doors are left open.  I know of a lawyer who said if you want to put yourself in an indefensible position in the event of a lost or stolen items claim, then go ahead and leave people there alone. Also, you might have your broker ask your Errors & Omissions Insurance carrier for their opinion, too.

This is considered part of your job description.  A buyer or inspector should not be in a property without you.

 

11 comments (Add your own)

1. Suzie Townley wrote:
If inspections are important enough for my buyer client to do, then they are important enough for me or a member of my team to attend. They do take a chunk of time, and it is time that is necessary for a buyer to make sure they know and are comfortable with what they are spending hundreds of thousands of dollars on.

Thu, June 2, 2011 @ 9:34 PM

2. Julia Thomas wrote:
This is happening too frequently, and should never happen. It is part of our job to help negotiate repairs. That is impossible if you don't even see what is broken and understand it well enough to describe or write up for the resolution. I think we all need to check our priorities.

Thu, June 9, 2011 @ 9:16 AM

3. Dan O'Neill wrote:
I agree with Julia, how are you going to know how to write the Resolution of Unacceptable Conditions Amendment clearly enough without being present. I have sit in for another agent on one inspection even this is not good because you don't know the client well enough to professionally answer some of thier questions. Not being there could mean no closing on that one and starting all over again.

Thu, June 9, 2011 @ 10:07 AM

4. Renee Ryan-Edwards wrote:
Not attending (or even not having a team member attend) a buyer inspection is just as unprofessional as not delivering an Earnest Money check to the Listing Agent quickly upon contract in my opinion.
As we all know, some of the main issues that Contracts flip over come up at inspections and you need to be there to know what is going on.
This will help you with setting expectations with your buyers and can help eliminate a deal flipping, not to mention keeping stress down.
Be professional and be there!

Thu, June 9, 2011 @ 11:20 AM

5. Jan Pringle wrote:
A note to the readers about the comments by Renee and Dan:
Renee has served in numerous KCRAR and state association positions, and she is the immediate past President of the KCRAR Board of Directors. Dan, too, has served in numerous local and state positions including the KCRAR Board of Directors. In fact, all the commentors here are very experienced and well-respected REALTORS. I would listen closely to what they have to say.

Thu, June 9, 2011 @ 11:39 AM

6. Linda Kaufman wrote:
I have been selling real estate in the Johnoson/Jackson County area for 28 years. I find it difficult to believe agents leave a buyer and inspector in a home by themselves.

Fri, June 10, 2011 @ 6:18 PM

7. John Dunn wrote:
I go to every inspection for clients. My purpose is to aggravate the Inspector and to tell the buyer they don't have to worry about that significant safety hazard. I'm also there to tell them they don't have to worry about that really huge and expensive problem because after all if they worry about it they won't buy the dump and I won't make my commission!

Wed, June 15, 2011 @ 6:07 AM

8. Dan Bowers / Senior ASHI Home Inspector wrote:
Just curious. Do the RE Agents attend all appraisals for security also?

When doing things like picking up Radon machines out of empty houses, I like using my Supra Key and the listing agents CBS code in those instances because it makes life so much easier for everyone. I can't count how many times I've had an appointment set up with the buyers agent or listing agent to pick up a Radon machine / driven from south KC to NKC or Blue Springs to pick up a Radon machine and have the agent forget the appointment or get tied up showing a house and not show up.

Then we have to charge the buyer another $50-$75 trip charge and explain we know its not their fault / but the agent was a no show, etc, etc. Makes hard feelings and makes everyone look bad but time is money.

If the house is occupied, I want the buyers agent there to help keep everything rolling.

Wed, June 15, 2011 @ 9:59 AM

9. Aubrey Kahn wrote:
So Jan,
Let me ask you this, do you attend the property appraisal inspection? If not, why not, or is it just home inspectors who might damage, steal and leave doors open?

If you as a "Professional" Realtor did not inform the homeowners that there was going to be an inspection of the property in a certain day, then I would have to question your professionalism and maybe drop you from the Realtor title to "used house salesman".

I am constantly amazed at how little regard so many people in your profession has for the home inspector, when it is the home inspector who takes this huge liability issue off you shoulders and makes it their own.

The home inspector is the person called the "deal killer" because he reveals what the condition of the house is, it's never the fault of the "Realtor" for trying to sell a home in poor condition because he/she is wanting to make a sale and collect the commission.

I am proud to have earned the title of "deal killer" among so many used house salesman. There are many Realtors who use my services because they always put the clients best interests first which is what both our professions should be doing at all times.

Wed, June 15, 2011 @ 9:45 PM

10. Jan Pringle wrote:
Regarding the comment from Aubrey Kahn: I'm so sorry you got the wrong impression. The distinction between the two inspections is that the home inspector is there with the buyers and sometimes children, etc. and they're in the house for a much longer period of time than is the Appraiser who is usually alone and not there for very long. I never meant to imply the home inspector can't be trusted. But with more people milling about for a couple of hours there is a greater chance for a problem. Plus, the agent wouldn't know what on earth was being cited by the inspector.
Actually, when I was active in sales, my favorite home inspectors were the 'deal killers' who found everything that was wrong so I had a well-informed homebuyer. To this day I teach that the best inspector is the pickiest inspector, so I'm on your side!

Mon, August 15, 2011 @ 9:00 AM

11. Jan Pringle wrote:
To John Dunn: Thanks for the comic relief!

Mon, August 15, 2011 @ 9:02 AM

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