Unlicensed Personal Assistants who are KCRAR members may also obtain their own limited-access lockbox key. To do so, the personal assistant must bring the completed Authorization Form to the KCRAR office to pick up a key. Please be sure to have your Designated REALTOR® sign the form before coming to KCRAR. (Click here to get a copy of the form that's needed.)

Key fees are the same for Personal Assistants as REALTORS® and Personal Assistants are eligible for eKeys and DisplayKEYs, but may not subscribe to the eKEY Professional service.

If the DisplayKEY and cradle are not returned to KCRAR, you will be charged for the equipment @ $150.00 for the DisplayKEY & $99.00 for the cradle + taxes for liquidated damages.  If the equipment is not returned by the March 1 or the September 1 billing date, Supra will continue to bill the member for the key at a current scheduled rate of $99.84 key fee per billing period until the equipment either is returned or paid for by the member.

Also, iBoxes are billed currently @ $70.00 for each unreturned iBox.

If you experience a problem with any of your Supra equipment, call the Supra support line at 1-877-699-6787. The support line is available 7 days a week from 8:00 a.m. – 9:00 p.m. Central time.

Before calling, you may be able to troubleshoot the problem with some basic instructions available on www.supraekey.com.

The User Guide you received with your key is also a good reference for basic information, including how-to instructions for performing a manual eSYNC (page 12 of the DisplayKEY User Guide) or manually updating your DisplayKEY (pages 15-16 of the DisplayKEY User Guide).

Affiliate Members such as inspection companies and appraisers may now lease Supra keys. Many have obtained a key to provide better service to REALTORS®. This can be a real time and money saver for REALTORS®, often eliminating the need to meet Affiliate members at properties.

Affiliate keys work just like other keys, except that Affiliates will need to enter a “CBS Code” in addition to their PIN number to open iBoxes. Each iBox is already programmed with a “CBS Code” – please don’t change that setting on your iBoxes.

When Affiliate Members call to make an appointment to enter one of your listings, they’ll ask you for that listing’s lockbox CBS Code and they must have that code to open the box.

In order to fully utilize the Supra system, including receiving showing information, you must first register you iBoxes at the KIM website. You need to know their serial numbers and shackle codes to register your iBoxes.

When you register them, you may also assign listing IDs to each of your iBoxes. This will allow listing addresses to appear on showing activity reports.

To register your iBoxes:

1. Visit the agent website at www.supraekey.com.
2. Select “Log on to KIM” from the links on the left-hand side of the page.
3. Select “KS-Kansas City Regional” from the drop-down list of Associations.
4. Login using your Key number and PIN code.
5. Select the ADD NEW KEYBOX link.
6. Follow the onscreen instructions to enter the serial numbers and shackle codes of your iBoxes. If you’re assigning the iBox to a listing at this time, enter the listing ID for the address of the listing.

Each time you move an iBox to a new listing, be sure to change the listing ID on the KIM website. The address of the correct listing will then appear on showing activity reports.